STUDENT GUIDE
(2019 - 2020)
Master's degree programme in
MATHEMATICAL ENGINEERING (change programme)
Location: Torino
Class: MATHEMATICAL MODELLING FOR ENGINEERING
University Student Ombudsman
The Statute of Politecnico di Torino (art.18) has established the role of the University Student Ombudsman: 
1. The Ombudsman is appointed by the Joint Committee on Teaching. He/she has the function of safeguarding students and is selected from among first segment professors who do not belong to the Committee itself. 
2. Based on th reports received by students and after the necessary inquiries, the Ombudsman proposes appropriate action to the competent bodies and reports to the Committee. 
3. The Ombudsman reports directly to the Rector on matters involving issues of personal privacy.   

Procedure
The Ombudsman established a specific procedure which students have to follow for reports and notifications.
To report a problem, write a message and describe your concern in details. 
The message can be sent by e-mail to garante.studenti@polito.it, or by surface mail to:   

Garante degli Studenti

Politecnico di Torino  
Corso Duca degli Abruzzi, 24  
10129 - Torino        

You are required to sign your e-mail or letter and include your contact details, so the Ombudsman can get back to you. E-mails must not include any attached documents; the full text must be written in the body of the e-mail. Any additional document (for instance, a collection of signatures) must be addressed to the Ombudsman with specific referce to the e-mail which was previuolsy sent (sender, date, time). 
The Ombudsman can only receive written messages and is not available over the phone. If needed, the Ombudsman will send you an e-mail or call you. In the event of a message sent by a group of students, the Ombudsman will contact the group representative.
The Ombudsman will adopt any possible action to safeguard the privacy of the students who decide to contact him/her, when this is possible. Every message is filed and remains available for further actions which could be useful to other students in the same situation.  
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