Knowledge acquired: issues in the development of information systems to support business processes in organizations. Languages to model processes and organizations. Classification of information systems. Technologies to implement information systems. Methods to evaluate costs and benefits of information systems. Reference models (COBIT, ITIL). Skills acquired: ability to formalize and analyze a business process in terms of activities, roles and responsibilities, information. Ability to evaluate an information system in terms of costs, performance, effectiveness and efficiency. Ability to design and evaluate alternatives for a business process and supporting information system. Ability to identify, classify and evaluate technologies and commercial packages to implement information systems.

Basic knowledge of programming, data bases, networks.

1.Introduction (0.5 CFU) Organizations, resources, processes Processes and organizational structures Classification of processes, hierarchical levels, decisions 2. Modeling and analysis of processes and organizations (3 CFU) UML class diagram, BPMN Business Process Reengineering Evaluation of costs and benefits KPI, CSF, BSC 3. Classes of information systems (1.5 CFU) Enterprise Resource Planning Customer Relationship Management Supply Chain Management Information systems for utilities, telecoms, public administration 4 Reference models (0.5 CFU) COBIT, ITIL 5 Technologies (0.5 CFU) Workflow Management Systems

The course presents examples, exercices and case studies about: modeling and analysis of business processes, workflow management tools, evaluation of information systems.

O’Brien, Marakas, "Management Information Systems", 10ed., McGraw Hill Dumas, LaRosa, "Fundamentals of Business Process Management", 2013 Osterwalder Pigneur, "Business Model Generation" Daft, "Organizational theory and design". Slides, exercices and case studies on the course web site.

Exam: Written test;

The exam is made of a one simplified case study , (accounting for 80% of the evaluation) and a few open questions. The case study evaluates the capability of the student to: --formalize and analyze a business process in terms of activities, roles and responsibilities, using a specialized language (ex BPMN) --define the conceptual model of information used by an organization, defining the relevant conceptual model using a specialized language (ex UML class diagram) --analyze a change in the information system of an organization, defining pros and cons of the change both in terms of high level (ex Critical Success Factors, Balanced Score Cards) and low level indicators (Key Process Indicators) The open questions (free text answers) cover the remaining parts of the course The exam lasts 2 hours, the use of books or notes is forbidden. Past exams with solutions are available on the course web site.

In addition to the message sent by the online system, students with disabilities or Specific Learning Disorders (SLD) are invited to directly inform the professor in charge of the course about the special arrangements for the exam that have been agreed with the Special Needs Unit. The professor has to be informed at least one week before the beginning of the examination session in order to provide students with the most suitable arrangements for each specific type of exam.