The course focuses on the major methodologies, good practices and tools for achieving Quality within industrial environments.

Knowledge of the major techniques for implementing Quality Management Systems, according to existing standards. Mastery of tools and techniques to achieve Quality within industrial environments: FMECA (Failure Mode, Effects and Criticality Analysis), QFD (Quality Function Deployment), SPC (Statistical Process Control), etc.. At the end of the course, students will be able to operate in industrial environments in which Quality Management and SPC techniques are implemented.

Essentials of Mathematical Analysis, Statistics and Production Technologies.

1. Preliminary concepts Terms and definitions. Introduction of Quality Management techniques in industry. The importance of Quality in design and production. Basic notions on Statistics. 2. Quality in design Offered, expected and perceived Quality. Quality Function Deployment (QFD). Customer Requirements, Technical Characteristics and Relationship Matrix. Prioritization of the Technical Characteristics. FMECA (Failure Mode, Effects and Criticality Analysis). Quality Costs. 3. Statistical Process Control (SPC) Introduction to statistical methods for Quality control. Variability and natural tolerance of the process. Variability propagation and the Delta method. Control charts for variables and attributes. Operating Characteristic (OC) curves relating to control charts. Design and construction of control charts. Process Capability Ratios (PCRs). Theory of inspection and acceptance sampling plans. Sampling plans for attributes. OC curves relating to sampling plans. Design of sampling plans for attributes

The central topics of the course will be illustrated through a number of complementary activities that will take place in the classroom and/or laboratory, including an optional group-project about the application of QFD and FMECA. Other activities will cover: • analysis of case studies and real-life testimonials from company managers; • application of QFD and benchmarking techniques; • construction and use of control charts and sampling plans.

Apart from the course notes and documents distributed by the teacher, the following textbooks are recommended: • Franceschini F., Advanced Quality Function Deployment, St. Lucie Press/CRC Press LLC, Boca Raton, FL, 2002. • Montgomery D.C., Introduction to Statistical Quality Control, 7th Ed., J. Wiley, New York, 2012. • Franceschini F., Galetto M., Maisano D., Mastrogiacomo L., Ingegneria della Qualità: Applicazioni ed Esercizi (III edizione). CLUT Editrice, Torino, 2016. ISBN 9788879924030.

Modalità di esame: Prova scritta (in aula); Elaborato scritto individuale; Progetto di gruppo;

Exam: Written test; Individual essay; Group project;

... The course materials will be taught through a series of lectures, in which classroom participation is strongly encouraged. The exam will be based on a written test, of about two hours, containing: (i) exercises concerning SPC techniques; (ii) theoretical open questions concerning the totality of the topics covered. Exercises and theoretical questions will be "balanced" in order to ascertain the achievement of the learning outcomes, expected from the course. Students will use the material indicated by the professor – i.e., specific statistical tables and a free-formula sheet; lecture notes, books, manuals, laptops, tablets or smartphones will be strictly forbidden. During the course, students will also be involved in an optional teamwork project. In the case of positive evaluation, team members will gain 1 or 2 extra points. The maximum possible grade for the exam will be 30L, including the said extra points. Even though the standard exam is written, the professor reserves the right to perform a supplemental oral exam. On the other hand, requests for oral examination by students will not be accepted.

Gli studenti e le studentesse con disabilità o con Disturbi Specifici di Apprendimento (DSA), oltre alla segnalazione tramite procedura informatizzata, sono invitati a comunicare anche direttamente al/la docente titolare dell'insegnamento, con un preavviso non inferiore ad una settimana dall'avvio della sessione d'esame, gli strumenti compensativi concordati con l'Unità Special Needs, al fine di permettere al/la docente la declinazione più idonea in riferimento alla specifica tipologia di esame.