Caricamento in corso...
Digital government transformation
01VIBTD
A.A. 2021/22
Course Language
Inglese
Degree programme(s)
Master of science-level of the Bologna process in Digital Skills For Sustainable Societal Transitions - Torino
Course structure
| Teaching | Hours |
|---|---|
| Lezioni | 60 |
Lecturers
| Teacher | Status | SSD | h.Les | h.Ex | h.Lab | h.Tut | Years teaching |
|---|---|---|---|---|---|---|---|
| Di Mascio Fabrizio | Personale di altra universita | 60 | 0 | 0 | 0 | 5 |
Co-lectures
Context
| SSD | CFU | Activities | Area context | SPS/04 | 6 | B - Caratterizzanti | Discipline umane, sociali, giuridiche ed economiche |
|---|
2021/22
Digital government transformation has a central role to play to tackle societal challenges and make use of the emerging digital opportunities. Amongst others, the digital transformation of public administration can strengthen trust in government that is necessary for public policies to have effect: by increasing transparency, responsiveness, reliability, and integrity of public governance. Digital government transformation is also significant for the development of the data economy, for ensuring the movement of data as an enabler for digital innovation and for reducing the costs and the barriers to functioning of markets.
The course explores the potential of digital technologies in the public sector. It also addresses the patterns of implementation of innovation projects in the public sector focusing on the public management rather than the technical aspects of the digital transformation. This implies analyzing the strategies that the promoters of digital innovation employ in order to define appropriate modes of public governance, shaping new technologies socially given the specific context in which they are embedded.
The course aims to provide students with skills to be used in the following fields:
- public administration: ensuring the success of e-government measures that public managers and civil servants are increasingly required to implement; optimizing the supply of online public services in line with the users’ needs.
international organizations: formulation of standards and recommendations concerning digital transformation in the public sector; monitoring and evaluation of digital government transformation initiatives.
- consulting: providing public administrations with knowledge and innovative solutions for digital transformation.
- public/private research centers and networks: re-using public sector information to conduct research on trends in public administration and make data-driven decisions; data collection supporting implementation of digital government transformation.
- public engagement: providing advice to facilitate participation in decision-making as well as linking public and private partners.
- business: re-using public sector information to generate new services and innovative products.
Digital government transformation has a central role to play to tackle societal challenges and make use of the emerging digital opportunities. Amongst others, the digital transformation of public administration can strengthen trust in government that is necessary for public policies to have effect: by increasing transparency, responsiveness, reliability, and integrity of public governance. Digital government transformation is also significant for the development of the data economy, for ensuring the movement of data as an enabler for digital innovation and for reducing the costs and the barriers to functioning of markets.
The course explores the potential of digital technologies in the public sector. It also addresses the patterns of implementation of innovation projects in the public sector focusing on the public management rather than the technical aspects of the digital transformation. This implies analyzing the strategies that the promoters of digital innovation employ in order to define appropriate modes of public governance, shaping new technologies socially given the specific context in which they are embedded.
The course aims to provide students with skills to be used in the following fields:
- public administration: ensuring the success of e-government measures that public managers and civil servants are increasingly required to implement; optimizing the supply of online public services in line with the users’ needs.
international organizations: formulation of standards and recommendations concerning digital transformation in the public sector; monitoring and evaluation of digital government transformation initiatives.
- consulting: providing public administrations with knowledge and innovative solutions for digital transformation.
- public/private research centers and networks: re-using public sector information to conduct research on trends in public administration and make data-driven decisions; data collection supporting implementation of digital government transformation.
- public engagement: providing advice to facilitate participation in decision-making as well as linking public and private partners.
- business: re-using public sector information to generate new services and innovative products.
1) Knowledge and understanding ability
The course addresses the main areas of digital government transformation (transparency and open data, simplification of administrative procedures, applications based on Artificial Intelligence, teleworking arrangements). It also reviews the theoretical approaches for the study of digital government transformation.
2) Capability to apply knowledge and understanding
At the end of this course the student will be able collect and process data relating to digital government transformation. The student will also be able to recognize the key factors that affect the design and the implementation of digital government transformation projects.
3) Capability to approach the subject in a critical manner
At the end of this course the student will be able to formulate a judgment on the quality of digital government transformation project. The student will also be able to address digital government transformation in terms of risks and adverse effects that may endanger its success.
4) Communication abilities
At the end of the course the student will be able to use adequate language for the communication of digital government transformation initiatives.
5) Learning ability
At the end of the course the student will be able to review the literature on digital government transformation and to draft a methodology for the analysis of specific case studies.
At the end of the course, the student will be able to demonstrate:
1) Knowledge and understanding ability
The course addresses the main areas of digital government transformation (transparency and open data, simplification of administrative procedures, applications based on Artificial Intelligence, teleworking arrangements). It also reviews the theoretical approaches for the study of digital government transformation.
2) Capability to apply knowledge and understanding
At the end of this course the student will be able collect and process data relating to digital government transformation. The student will also be able to recognize the key factors that affect the design and the implementation of digital government transformation projects.
3) Capability to approach the subject in a critical manner
At the end of this course the student will be able to formulate a judgment on the quality of digital government transformation project. The student will also be able to address digital government transformation in terms of risks and adverse effects that may endanger its success.
4) Communication abilities
At the end of the course the student will be able to use adequate language for the communication of digital government transformation initiatives.
5) Learning ability
At the end of the course the student will be able to review the literature on digital government transformation and to draft a methodology for the analysis of specific case studies.
No specific pre-requirement is needed.
No specific pre-requirement is needed.
- Key principles of digital government transformation (trustworthiness and security, openness and inclusiveness, user centricity, interoperability by default, “once only”);
- From New Public Management to Digital Era Governance: the role of digitalization within public management paradigms;
- Digital government transformation as a multi-level endeavor: the role of international organizations and national, regional and local governments in domestic contexts;
- Contextual factors and enabling policy steps that affect the implementation of digital government transformation;
- Transparency and Open data;
- Digitalization of administrative procedures;
- Artificial intelligence in the public sector;
- Teleworking in the public sector;
- Smart cities programmes;
- Performance indicators for the measurement of digital government transformation progress.
- Key principles of digital government transformation (trustworthiness and security, openness and inclusiveness, user centricity, interoperability by default, “once only” - 6 hours);
- From New Public Management to Digital Era Governance: the role of digitalization within public management paradigms (6 hours);
- Digital government transformation as a multi-level endeavor: the role of international organizations and national, regional and local governments in domestic contexts (6 hours);
- Contextual factors and enabling policy steps that affect the implementation of digital government transformation (6 hours);
- Transparency and Open data (6 hours);
- Digitalization of administrative procedures (6 hours);
- Artificial intelligence in the public sector (9 hours);
- Teleworking in the public sector (6 hours);
- Smart cities programmes (6 hours);
- Performance indicators for the measurement of digital government transformation progress (3 hours).
The first part of the course consists of frontal lectures to introduce the main concepts and approaches for the study of digital government transformation. The remaining part consists of seminars and students’ presentations on specific issues, followed by discussion.
The first part of the course consists of frontal lectures to introduce the main concepts and approaches for the study of digital government transformation. The remaining part consists of seminars and students’ presentations on specific issues, followed by discussion.
Allard, S.W. et al. 2018. State Agencies’ Use of Administrative Data for Improved Practice: Needs, Challenges, and Opportunities, Public Administration Review, 78(2), 240-250.
Andrews, L. 2019. Public administration, public leadership and the construction of public value in the age of the algorithm and ‘big data’, Public Administration, 97(2), 296-310.
Anthopoulos, L., Reddick G.C., Giannakidou I., Mavridis N. 2016. Why E-government projects fail? An analysis of the Healthcare.gov website, Government Information Quarterly, 33(1), 161-173.
Capano, G., Pavan E. 2019. Designing anticipatory policies through the use of ICT, Policy and Society, 38(1), 96-117.
de Vries, H., Tummers L., Bekkers V. 2019. The Benefits of Teleworking in the Public Sector: Reality or Rhetoric?, Review of Public Personnel Administration, 39(4), 570-593.
Desouza, K., Jacob B. 2017. Big Data in the public sector: Lessons for practitioners and scholars, Administration & Society, 49(7), 1043-1064.
Dunleavy, P., Margetts H., Bastow S., Tinkler J. 2006. New Public Management Is Dead – Long Live Digital-Era Governance, Journal of Public Administration Research and Theory, 16(3), 467-494.
European Commission. 2017. Tallin Declaration on eGovernment.
European Commission. 2020. eGovernment Benchmark 2020.
Giest, S, Raaphorst N. 2018. Unraveling the hindering factors of digital public service delivery at street-level: the case of electronic health records, Policy Design and Practice, 1(2), 141-154.
Giest, S. 2017. Big data for policymaking: fad or fasttrack?, Policy Sciences, 50, 367-382.
Giest, S., Samuels A. 2020. ‘For good measure’: data gaps in a big data world, Policy Sciences, 53, 559-569.
Ingrams, A., Piotrowski S., Berliner D. 2020. Learning from Our Mistakes: Public Management Reform and the Hope of Open Government, Perspectives on Public Management and Governance, 3(4), 257-272.
Krah, R.D.Y., Mertens G. 2020. Transparency in Local Governments: Patterns and Practices of Twenty-First Century, State and Local Government Review, https://doi.org/10.1177/0160323X20970245.
Margetts, H., Dunleavy P. 2013. The second wave of digital-era governance: a quasi-paradigm for government on the web, Philosophical Transactions of the Royal Society, 371, 20120382.
Meijer, A. 2018. Datapolis: A Public Governance Perspective on Smart Cities, Perspectives on Public Management and Governance, 1(3), 195-206.
Mergel, I. 2019. Digital service teams in government, Government Information Quarterly, 36(4), 101389.
Mergel, I., Edelmann N., Haug N. 2019. Defining digital transformation: Results from experts interviews, Government Information Quarterly, 36(4), 101385.
Pencheva, I., Esteve M., Mikhaylov S.J. 2020. Big Data and AI – A transformational shift for government, Public Policy and Administration, 35(1), 24-44.
Pollitt, C. 2011. Mainstreaming Technological Change in the Study of Public Management, Public Policy and Administration, 26(4), 377-397.
Ruijer, E. et al. 2020. The Politics of Open Government Data: Understanding Organizational Responses to Pressure for More Transparency, American Review of Public Administration, 50(3), 260-274.
Ruijer, E., Meijer A. 2020. Open Government Data as an Innovation Process: Lessons from a Living Lab Experiment, Public Performance & Management Review, 43(3), 613-635.
Taskin, L., Edwards P. 2007. The possibilities and limits of telework in a bureaucratic environment: lessons from the public sector, New Technology, Work and Employment, 22(3), 195-207.
Wirtz, B.W., Muller W.M. 2019. An integrated artificial intelligence framework for public management, Public Management Review, 21(7), 1076-1100.
Wirtz, B.W., Weyerer J.C., Geyer C. 2019. Artificial Intelligence and the Public Sector – Applications and Challenges, International Journal of Public Administration, 42(7), 596-615.
Young, M.M., Bullock J.B, Lecy J.D. 2019. Artificial Discretion as a Tool of Governance: a Framework for Understanding the Impact of Artificial Intelligence on Public Administration, Perspectives on Public Management and Governance, 2(4), 301-313.
Allard, S.W. et al. 2018. State Agencies’ Use of Administrative Data for Improved Practice: Needs, Challenges, and Opportunities, Public Administration Review, 78(2), 240-250.
Andrews, L. 2019. Public administration, public leadership and the construction of public value in the age of the algorithm and ‘big data’, Public Administration, 97(2), 296-310.
Anthopoulos, L., Reddick G.C., Giannakidou I., Mavridis N. 2016. Why E-government projects fail? An analysis of the Healthcare.gov website, Government Information Quarterly, 33(1), 161-173.
Capano, G., Pavan E. 2019. Designing anticipatory policies through the use of ICT, Policy and Society, 38(1), 96-117.
de Vries, H., Tummers L., Bekkers V. 2019. The Benefits of Teleworking in the Public Sector: Reality or Rhetoric?, Review of Public Personnel Administration, 39(4), 570-593.
Desouza, K., Jacob B. 2017. Big Data in the public sector: Lessons for practitioners and scholars, Administration & Society, 49(7), 1043-1064.
Di Giulio, M., Vecchi G. 2021. Implementing digitalization in the public sector, Public Policy and Administration, Online First.
Dunleavy, P., Margetts H., Bastow S., Tinkler J. 2006. New Public Management Is Dead – Long Live Digital-Era Governance, Journal of Public Administration Research and Theory, 16(3), 467-494.
European Commission. 2017. Tallin Declaration on eGovernment.
European Commission. 2020. eGovernment Benchmark 2020.
Giest, S, Raaphorst N. 2018. Unraveling the hindering factors of digital public service delivery at street-level: the case of electronic health records, Policy Design and Practice, 1(2), 141-154.
Giest, S. 2017. Big data for policymaking: fad or fasttrack?, Policy Sciences, 50, 367-382.
Giest, S., Samuels A. 2020. ‘For good measure’: data gaps in a big data world, Policy Sciences, 53, 559-569.
Ingrams, A., Piotrowski S., Berliner D. 2020. Learning from Our Mistakes: Public Management Reform and the Hope of Open Government, Perspectives on Public Management and Governance, 3(4), 257-272.
Krah, R.D.Y., Mertens G. 2020. Transparency in Local Governments: Patterns and Practices of Twenty-First Century, State and Local Government Review, https://doi.org/10.1177/0160323X20970245.
Margetts, H., Dunleavy P. 2013. The second wave of digital-era governance: a quasi-paradigm for government on the web, Philosophical Transactions of the Royal Society, 371, 20120382.
Meijer, A. 2018. Datapolis: A Public Governance Perspective on Smart Cities, Perspectives on Public Management and Governance, 1(3), 195-206.
Mergel, I. 2019. Digital service teams in government, Government Information Quarterly, 36(4), 101389.
Mergel, I., Edelmann N., Haug N. 2019. Defining digital transformation: Results from experts interviews, Government Information Quarterly, 36(4), 101385.
Pencheva, I., Esteve M., Mikhaylov S.J. 2020. Big Data and AI – A transformational shift for government, Public Policy and Administration, 35(1), 24-44.
Pollitt, C. 2011. Mainstreaming Technological Change in the Study of Public Management, Public Policy and Administration, 26(4), 377-397.
Ruijer, E. et al. 2020. The Politics of Open Government Data: Understanding Organizational Responses to Pressure for More Transparency, American Review of Public Administration, 50(3), 260-274.
Ruijer, E., Meijer A. 2020. Open Government Data as an Innovation Process: Lessons from a Living Lab Experiment, Public Performance & Management Review, 43(3), 613-635.
Taskin, L., Edwards P. 2007. The possibilities and limits of telework in a bureaucratic environment: lessons from the public sector, New Technology, Work and Employment, 22(3), 195-207.
Wirtz, B.W., Muller W.M. 2019. An integrated artificial intelligence framework for public management, Public Management Review, 21(7), 1076-1100.
Wirtz, B.W., Weyerer J.C., Geyer C. 2019. Artificial Intelligence and the Public Sector – Applications and Challenges, International Journal of Public Administration, 42(7), 596-615.
Young, M.M., Bullock J.B, Lecy J.D. 2019. Artificial Discretion as a Tool of Governance: a Framework for Understanding the Impact of Artificial Intelligence on Public Administration, Perspectives on Public Management and Governance, 2(4), 301-313.
Modalità di esame: Prova orale obbligatoria; Elaborato scritto individuale; Elaborato progettuale in gruppo;
Exam: Compulsory oral exam; Individual essay; Group project;
...
The exam tests:
• the knowledge and the understanding of the concepts and theoretical approaches for the study of digital government transformation presented in the lectures;
• the capability of using concepts and theoretical approaches to analyse, and deal with, digital government transformation.
Oral presentation (1/3 of the mark): 20-minutes oral presentations will be assigned to couples of students. Each couple will cover one of the major areas of digital government transformation that will be addressed during the lectures. Oral presentations will take place during seminars for this course. They will be followed by a Q&A session with the peers.
Final essay (2/3 of the mark): An assignment (3,000 words) addressing one topic of digital government transformation. The final essay requires the identification of a research question, a brief overview of the relevant literature, a proposal of data and theory to address the research question.
Gli studenti e le studentesse con disabilità o con Disturbi Specifici di Apprendimento (DSA), oltre alla segnalazione tramite procedura informatizzata, sono invitati a comunicare anche direttamente al/la docente titolare dell'insegnamento, con un preavviso non inferiore ad una settimana dall'avvio della sessione d'esame, gli strumenti compensativi concordati con l'Unità Special Needs, al fine di permettere al/la docente la declinazione più idonea in riferimento alla specifica tipologia di esame.
Exam: Compulsory oral exam; Individual essay; Group project;
The exam tests:
• the knowledge and the understanding of the concepts and theoretical approaches for the study of digital government transformation presented in the lectures;
• the capability of using concepts and theoretical approaches to analyse, and deal with, digital government transformation.
Oral presentation (1/3 of the mark): 20-minutes oral presentations will be assigned to couples of students. Each couple will cover one of the major areas of digital government transformation that will be addressed during the lectures. Oral presentations will take place during seminars for this course. They will be followed by a Q&A session with the peers.
Final essay (2/3 of the mark): An assignment (3,000 words) addressing one topic of digital government transformation. The final essay requires the identification of a research question, a brief overview of the relevant literature, a proposal of data and theory to address the research question.
In addition to the message sent by the online system, students with disabilities or Specific Learning Disorders (SLD) are invited to directly inform the professor in charge of the course about the special arrangements for the exam that have been agreed with the Special Needs Unit. The professor has to be informed at least one week before the beginning of the examination session in order to provide students with the most suitable arrangements for each specific type of exam.
Modalità di esame: Prova orale obbligatoria; Elaborato scritto individuale; Elaborato progettuale in gruppo;
The exam tests:
• the knowledge and the understanding of the concepts and theoretical approaches for the study of digital government transformation presented in the lectures;
• the capability of using concepts and theoretical approaches to analyse, and deal with, digital government transformation.
Oral presentation (1/3 of the mark): 20-minutes oral presentations will be assigned to couples of students. Each couple will cover one of the major areas of digital government transformation that will be addressed during the lectures. Oral presentations will take place during seminars for this course. They will be followed by a Q&A session with the peers.
Final essay (2/3 of the mark): An assignment (3,000 words) addressing one topic of digital government transformation. The final essay requires the identification of a research question, a brief overview of the relevant literature, a proposal of data and theory to address the research question.
Exam: Compulsory oral exam; Individual essay; Group project;
The exam tests:
• the knowledge and the understanding of the concepts and theoretical approaches for the study of digital government transformation presented in the lectures;
• the capability of using concepts and theoretical approaches to analyse, and deal with, digital government transformation.
Oral presentation (1/3 of the mark): 20-minutes oral presentations will be assigned to couples of students. Each couple will cover one of the major areas of digital government transformation that will be addressed during the lectures. Oral presentations will take place during seminars for this course. They will be followed by a Q&A session with the peers.
Final essay (2/3 of the mark): An assignment (3,000 words) addressing one topic of digital government transformation. The final essay requires the identification of a research question, a brief overview of the relevant literature, a proposal of data and theory to address the research question.
Modalità di esame: Prova orale obbligatoria; Elaborato scritto individuale; Elaborato progettuale in gruppo;
The exam tests:
• the knowledge and the understanding of the concepts and theoretical approaches for the study of digital government transformation presented in the lectures;
• the capability of using concepts and theoretical approaches to analyse, and deal with, digital government transformation.
Oral presentation (1/3 of the mark): 20-minutes oral presentations will be assigned to couples of students. Each couple will cover one of the major areas of digital government transformation that will be addressed during the lectures. Oral presentations will take place during seminars for this course. They will be followed by a Q&A session with the peers.
Final essay (2/3 of the mark): An assignment (3,000 words) addressing one topic of digital government transformation. The final essay requires the identification of a research question, a brief overview of the relevant literature, a proposal of data and theory to address the research question.
Exam: Compulsory oral exam; Individual essay; Group project;
The exam tests:
• the knowledge and the understanding of the concepts and theoretical approaches for the study of digital government transformation presented in the lectures;
• the capability of using concepts and theoretical approaches to analyse, and deal with, digital government transformation.
Oral presentation (1/3 of the mark): 20-minutes oral presentations will be assigned to couples of students. Each couple will cover one of the major areas of digital government transformation that will be addressed during the lectures. Oral presentations will take place during seminars for this course. They will be followed by a Q&A session with the peers.
Final essay (2/3 of the mark): An assignment (3,000 words) addressing one topic of digital government transformation. The final essay requires the identification of a research question, a brief overview of the relevant literature, a proposal of data and theory to address the research question.