The course aims to develop the ability of students to analyze, evaluate and design a production system, both of manufacturing and services, coherently with the company's strategy and organization. This will be obtained by learning new technical skills, by creating connections between skills already developed, and by familiarizing with the most important changes taking place in the production sectors.

Adequate knowledge of topics covered in courses dedicated to Production Systems, Production Planning and Control, and Economics and Business Organization.

The course addresses the following topics, divided into two major thematic areas. 1 - Representation and analysis of production systems - Representation of the product and its connection with the physical and organizational structure of the production system (representation of flows of information and materials and of the organizational structure in graph and matrix form) - Assessment of the performance of the production systems (KPI) - Qualitative methods (VSM, Customer journey) - Quantitative methods (queue networks for the modeling of complex systems, hints of discrete event simulation for the modeling and analysis of production systems) 2 - Operations and Strategy - Basic concepts of "operations strategy" (OS matrix, decision-making areas, management of tradeoffs) - Modern paradigms of operations management and their relationship with the OS (Lean, WCM, Industry 4.0) - Decision-making processes and decision support in the operations strategy (organizational decision-making processes, application of support methods for multi-criteria and multi-actor decisions) - Definition and implementation of sustainability strategies (LCA analysis, basic principles of CSR, Non-Financial Reporting).

The teaching is organized according to two main methods: (i) ex cathedra lessons, aimed at learning new skills, and (ii) discussion of examples and case studies, aimed at developing an overall understanding of the subject matter. Some topics related to the main trends in the management practices of companies and production systems may be treated in seminar by company experts.

- Slack N., Lewis N., "Operations Strategy", Pearson, 2017 - Curry G.L., Feldman, R.M., "Manufacturing Systems Modeling and Analysis", Springer, 2011 - Villa A., "Analysis of Industrial Production Systems", CLUT, Turin, 2006 - Slides and lecture notes

Exam:

The exam aims at evaluating the knowledge of the topics listed in the teaching program and the ability of the students to apply the theory and the related calculation methods to the solution of exercises. Evaluations are expressed out of 32 and the exam is passed if the obtained score is at least 18/32. The exam consists of a written test divided into two parts: a part of multiple choice questions, with a maximum score of 12, and a part of open questions and exercises, with a maximum score of 20 points. The written exam aims to verify the above skills (see Expected learning outcomes): the exam, in fact, includes calculation exercises that require the need to choose and apply the most appropriate mathematical tool for its resolution, but also questions of a theoretical nature, which require the ability to build a logical chain by applying the theoretical results seen in class. The duration of the exam is 2 hours. During the written exam it is not possible to consult any support (form, handouts, texts, etc.). The results of the exam are communicated on the teaching portal, together with the data in which students can view the assignment and ask for clarifications.

In addition to the message sent by the online system, students with disabilities or Specific Learning Disorders (SLD) are invited to directly inform the professor in charge of the course about the special arrangements for the exam that have been agreed with the Special Needs Unit. The professor has to be informed at least one week before the beginning of the examination session in order to provide students with the most suitable arrangements for each specific type of exam.