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Politecnico di Torino
Academic Year 2010/11
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Introduction to Industrial Quality Management
1st degree and Bachelor-level of the Bologna process in Automotive Engineering - Torino
Master of science-level of the Bologna process in Chemical Engineering - Torino
1st degree and Bachelor-level of the Bologna process in Mechanical Engineering - Torino
Espandi...
Teacher Status SSD Les Ex Lab Tut Years teaching
Specchia Stefania ORARIO RICEVIMENTO O2 ING-IND/25 60 0 0 0 4
SSD CFU Activities Area context
ING-IND/25 6 D - A scelta dello studente A scelta dello studente
Subject fundamentals
The course aims at providing a basic panoramic overview on normatives ISO 9001/2008 and ISO 9004/2008 regarding the quality management systems in industrial environments. Basic notions on how to organize and manage an industrial quality system and its logistic will be presented.
Expected learning outcomes
The adoption of a quality management system should be a strategic decision of an organization. The design and implementation of an organization's quality management system is influenced by a) its organizational environment, changes in that environment, and the risks associated with that environment; its varying needs; its particular objectives; the products it provides; the processes it employs; its size and organizational structure. A correct use of the process approach in the development, implementation and improvement of the effectiveness of a quality management system, aims to enhance the customer satisfaction by providing products that meet customer needs and applicable or statutory requirements. The general principles and the quantitative methods to deploy and manage industrial quality systems and the logistic of the productive systems will be explained and analyzed.
Prerequisites / Assumed knowledge
No specific requirements or pre-requisites are necessary. The prospective of failing the exam will not affect the possibility of attending the second year courses.
Contents
The following topics on quality and logistics will be deeply investigated:
basic concepts on quality; certification; PDCA cycle (Plan-Do-Check-Act); management principles and operative implementation techniques; product responsibility; CE labelling; classification of the operative systems; concept of logistic function; planning and production control; resources requirements; materials handling and safety stocks management; production priorities; operative systems reliability; industrial plants maintenance; productive models (Manufacturing Resourses Planning, Work In Process and Just In Time).
Delivery modes
Some practical case studies will be evaluated and solved by the students under the teacherís supervision. No practical labs are forecasted.
Texts, readings, handouts and other learning resources
Slides will be provided directly by the teacher.
Assessment and grading criteria
Written test.

Programma definitivo per l'A.A.2010/11
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