Goal of the course is to teach the issues, technologies and methodologies to design, operate and evaluate information systems supporting business processes.

Knowledge acquired: issues in the development of information systems to support business processes in organizations. Languages to model processes and organizations. Classification of information systems. Technologies to implement information systems. Methods to evaluate costs and benefits of information systems. Reference models (COBIT, ITIL).

Skills acquired: ability to formalize and analyze a business process in terms of activities, roles and responsibilities, information. Ability to evaluate an information system in terms of costs, performance, effectiveness and efficiency. Ability to design and evaluate alternatives for a business process and supporting information system. Ability to identify, classify and evaluate technologies and commercial packages to implement information systems.

Basic knowledge of programming, data bases, networks.

1.Introduction (0.5 CFU)
Organizations, resources, processes
Processes and organizational structures
Classification of processes, hierarchical levels, decisions

2. Modeling and analysis of processes and organizations (3 CFU)
UML (specifically activity diagram), BPL, BPMN
Business Process Reengineering
Evaluation of costs and benefits
KPI, CSF, BSC

3. Classes of information systems (1.5 CFU)
Enterprise Resource Planning
Customer Relationship Management
Supply Chain Management
Information systems for utilities, telecoms, public administration

4 Reference models (0.5 CFU)
COBIT, ITIL

5 Technologies (0.5 CFU)
Workflow Management Systems

The course presents examples, exercices and case studies about: modeling and analysis of business processes, workflow management tools, evaluation of information systems.

O’Brien, Marakas, Management Information Systems, 10ed., McGraw Hill
Daft, "Organizational theory and design".
Slides, exercices and case studies on the course web site.

Written exam, 2 hours duration, no access to books or notes.
The exam is made of a few exercices (accounting for 80% of the evaluation) and a few open questions.
Past exams with solutions are available on the course web site.